You can have the greatest computer system around, but it is not worth anything unless users are trained and made part of the team effort to implement and run that system successfully. Users need to understand the importance of their role in using their computers. They need to see how their role helps them in their particular job and how they fit into the overall picture. A user that feels that they are beneficial to the company and are part of the overall team effort will have a share in the common success of your computer system.
Our IT System Administration and Maintenance Plans are tailored to your budget and needs. Computer systems require regular maintenance in order to continue running smoothly and with proper security. Once we evaluate your system, we will estimate the number of hours needed to be spent on Proactive Maintenance, Administration, and IT Technical Support in order to keep your systems running smoothly and reliably. This time can also be used for future planning, consulting, and improving your computer environment. The more time you commit to buying on a quarterly basis, the more discount you receive on our base hourly rate of $150/hour.
Successful computer system administrators address the concerns of users. Users have a unique perspective that can only come from real life experience using the system everyday. They will be the first to notice problems or come up with ideas to make the system better. They care about their jobs. They will let you know what should be done to make their job easier, more efficient, and help them meet expectations. Users ideas and suggestions need to be fully appreciated and used to make improvements.
Every customer is different. You may have a complex computing environment in desperate need of rescue, or you may just need someone to stop in from time to time to maintain a well running system. Our objective is to make your systems run smoothly and perform maintenance on them so they will be reliable and capable of running your mission critical operations.
We provide guidance to help navigate your business through a sea of technology. We can perform a management, decision making role as a member of your team.
Decisions need to be made, and right or wrong decisions can make or break a business. Without consistant administration, your computer system will be adrift and eventually show the signs of neglect. Your system needs someone to keep a watchful eye on changing technology and innovations in Windows, Linux, network security issues, as well as all the hardware and software in use. Someone needs to make practical recommendations on how to utilize new technology to your best advantage. Someone needs to be looking down the road at emerging technology and the future of your company.
Many companies no longer have the luxury of their own IT Departments to, or even dedicated, qualified, IT Personnel as a result of downsizing or recent economic hardship. Your computing environment is unique and it is wasteful to have different technicians come in from time to time and try to fix or maintain a system they are not familiar with. By performing regular maintenance and IT Technical support, we build a level of familiarity that will allow us to diagnose problems and implement solutions much more quickly, thus saving you a lot of money over time.
We always keep our customer's best interest in mind and earn trust over time. We know our customers and they know us on a first name basis. We are not shy about telling you how and where to spend money for equipment and upgrades if it is something you truly need. We spend our customer's money carefully as if it were our own, making sure it is spent wisely, finding a balance between too cheap and too expensive. Our goal is to save our customers much more money than we charge them. We want you to feel that your relationship with us is a valuable and profitable one. We want to be a member of your team.
By making us part of your team and having us go through the software training with you, we will be in a position to provide a first line of support helping your users get the most benefit out of the system. We are used to learning new systems and should be included in any training offered by your software vendor. By being trained ourselves, we are in a better position to train and support your users. It is not uncommon for us to attend training on a Practice Management, Accounting, or maybe a Point of Sale / Inventory system in order to better understand the software our customers use.
We can train you on the use and maintenance procedures of your computing system as well as common programs. Your specialized software package vendor is the best to provide training on their software, but we can take part in that training in order to better support your system and its users.