Our IT System Administration and Maintenance Plans are tailored to your budget and needs. Computer systems require regular maintenance in order to continue running smoothly and with proper security. Once we evaluate your system, we will estimate the number of hours needed to be spent on Proactive Maintenance, Administration, and IT Technical Support in order to keep your systems running smoothly and reliably. This time can also be used for future planning, consulting, and improving your computer environment. The more time you commit to buying on a quarterly basis, the more discount you receive on our base hourly rate of $150/hour.
Sometimes, what may seem like a big problem can be solved either over the telephone, or, if you have Internet available, through a remote connection. Unless there is a physical problem, involving smoke, or fried electronics that require replacement, we can solve most problems remotely, either by doing some simple troubleshooting over the phone, or using a remote access solution like terminal services, or remotely controlling a workstation.
We provide guidance to help navigate your business through a sea of technology. We can perform a management, decision making role as a member of your team.
Decisions need to be made, and right or wrong decisions can make or break a business. Without consistant administration, your computer system will be adrift and eventually show the signs of neglect. Your system needs someone to keep a watchful eye on changing technology and innovations in Windows, Linux, network security issues, as well as all the hardware and software in use. Someone needs to make practical recommendations on how to utilize new technology to your best advantage. Someone needs to be looking down the road at emerging technology and the future of your company.
Many companies no longer have the luxury of their own IT Departments to, or even dedicated, qualified, IT Personnel as a result of downsizing or recent economic hardship. Your computing environment is unique and it is wasteful to have different technicians come in from time to time and try to fix or maintain a system they are not familiar with. By performing regular maintenance and IT Technical support, we build a level of familiarity that will allow us to diagnose problems and implement solutions much more quickly, thus saving you a lot of money over time.
It is rare, these days, that we need to travel to your location in order to provide technical support. With just a few keystrokes, you can allow us to access your computer and provide remote support so that we may see and control your computer as if we were sitting next to you. This eliminates most of the challenge of a user trying to describe a problem sufficiently for a technician to understand what is going on and find the solution. Questions can be answered quickly over the telephone and maintenance or repairs can be performed on your computer software remotely using a Remote Support program. We also have the ability to access and monitor servers and routers remotely so being on-site may not be required.
The two most common upgrades we do to servers and workstations is adding as much memory as you can afford, and replacing your Mechanical Hard Drive with a newer and much faster Solid State Drive.
What may have seemed like a lot of memory at the time you bought your computer has gradually slipped below today's minimum recommend specifications. The speed of your computer is highly dependent on having enough memory. These days, having 4 GB of memory is average, and 8 GB is needed to make the newer versions of Windows run well. Every update that is pushed out by Microsoft, seems to put more and more demand on the limited resources of your computer. Windows XP, with all its updates, is an entirely different animal than what you started out with.
Solid state drives have come of age in terms of size, reliability, and affordability. Solid State Drives, or SSD's run about eight times faster than your existing drive, so everything you do wll run faster. We have the ability to upgrade your drive, without the need to reload your programs and data. Solid State Drives are also much more reliable than the older "mechanical" hard drives.
We consider all the resources available to us whether it be placing a temporary server, offloading services to our own network, or knowing where to quickly obtain a critical replacement part. We do whatever it takes to get you operational as quickly as possible. An example of this is a customer who runs QuickBooks Enterprise on their server that crashed. In order to buy time to build a new server, we installed their QuickBooks on one of our servers for the customer to access remotely. Once the new server is up and running, the QuickBooks and Data were transferred to the new or repaired server.
We have loaner Servers, Switches, Routers, Hard Drives, and pretty much anything else to get your system back up and running so your business will not suffer.
Unfortunately, many companies do not realize until. after they have let their IT People go, how critical they actually were. We do not advocate downsizing IT Staff, but we are available to fill in the void that they leave behind. Help Desk Technical Support is critical to the ongoing operation of your business. We can provide Help Desk Technical Support so that your employees have someone to turn to for help their occasional questions and technical problem solving needs.