The tools we use to provide help have advanced greatly.

It is rare, these days, that we need to travel to your location in order to provide technical support.  With just a few keystrokes, you can allow us to access your computer and provide remote support so that we may see and control your computer as if we were sitting next to you.  This eliminates most of the challenge of a user trying to describe a problem sufficiently for a technician to understand what is going on and find the solution.  Questions can be answered quickly over the telephone and maintenance or repairs can be performed on your computer software remotely using a Remote Support program.  We also have the ability to access and monitor servers and routers remotely so being on-site may not be required.